Frequently Asked Questions2022-10-14T02:21:54+04:00

Frequently Asked Questions

Tahseen Aviation Services | Frequently Asked Questions

Services

What is Maintenance and Engineering Consultancy?2021-09-15T14:04:20+04:00

Check our Maintenance and Engineering Consultancy Page for a description of our services

What is Management Consultancy?2021-09-15T14:04:12+04:00

Visit our Management Consultancy page to learn more about our Services

What is Sales & Marketing Consultancy?2021-09-15T14:04:00+04:00
What is Fleet Management?2021-09-15T14:03:34+04:00

Go to Fleet Management post.

What Aviation Consultancy Services do you offer?2021-09-15T14:03:10+04:00

Contact Information

How can we contact you?2021-07-17T19:59:34+04:00

We are open 24/7/365.

For Air Charter Services, you may contact us in the following channels:

For Aviation Consultancy Services, you may contact us in the following channels:

For Medical Tourism, you may contact us in the following channels:

For Flight Support Services, you may contact us in the following channels:

For more information, click here.

Where is your office located?2021-07-17T19:59:39+04:00

Tahseen is in three countries: Yemen, United Arab Emirates and Germany. In Yemen, Tahseen can be found in two cities: Sana’a and Aden. Tahseen can be found in Dubai in UAE. In Germany, Tahseen can be found in Pirmasens.

Air Charter Services

Private Air Charter Services

Can you arrange ground transportation?2021-07-17T19:54:39+04:00

Yes, we’re happy to arrange whatever type of transportation you need before and after your flight and will include the transportation charges on your bill.

What personal concierge services do you provide?2021-07-17T19:54:40+04:00

VIP Jets prides itself on being the most customizable and accessible private jet company in the industry. Therefore, we’re happy to accommodate just about any services you may need before, during, and directly after your flight. Some examples of services we provide include upscale catering for your guests, ground transportation, concierge services (e.g., secure event tickets, reservations, etc.) and more.

Can i fly with my firearm or hunting rifle?2021-07-17T19:57:53+04:00

Generally, yes but they would need to be unloaded, stowed and secured in the correct container which will be placed in the baggage compartment. Kindly inform your account manager if you intend to travel with firearms.

Can you provide medical assistance during the flight?2021-07-17T19:58:04+04:00

If you need medical assistance during the flight, kindly inform your account manager prior to booking as this will be a medical flight. We can provide full size stretcher with an intensive care unit as well as doctor and paramedic. Acceptance on the flight is subject to prior approval from the flying doctor which will be obtained by your account manager.

Can a wheelchair be provided?2021-07-17T19:58:11+04:00

Yes, you need to inform your account manager at least 24 hours prior to the flight if any of the passengers require a wheelchair in order to make all arrangements with the handling agent at the airport.

Can I travel with precious materials or large amount of money?2021-07-17T19:58:23+04:00

Yes, however all necessary documentation must be obtained prior to the flight with the local authorities/customs. You need to inform your account manager if you intend to carry precious materials on-board and let us know about the expected weight and size. Your valuables will be safe during the flight as only operating crew, yourself and your entourage will be present.

Can I take my bulky sports equipment on board?2021-07-17T19:58:28+04:00

You need to inform your account manager about any bulky items with their dimensions in order to confirm the acceptance on-board.

Where can I fly on one of your private jets?2021-07-17T19:58:33+04:00

VIP Jets is proud to offer customized VIP Jets solutions for your specific travel needs, including flights to nearly any destination worldwide.

Can I use more than one of your aircraft at a time?2021-07-17T19:58:42+04:00

Yes, we’re more than happy to accommodate your need for additional aircraft at once. We strive to have your private jet request available as soon as possible, but as with all our private jet requests, we recommend planning for at least 48 hours of call time.

What types of aircraft are available? How many people do they hold?2021-07-17T19:59:23+04:00

Whether you’re flying in a small, medium, or large group, VIP Jets offers a wide variety of aircraft suited for groups of all sizes. To learn more about choosing the right jet size, visit our Aircraft page.

Air Ambulance Services

What is MEDEVAC?2021-07-17T19:54:43+04:00

Medevac is an air ambulance service for patients in need of urgent attention. The jets used are specially designed for medical emergencies; carrying the same equipment as a regular ambulance and staffed by emergency doctors, paramedics and nurses. Depending on your needs, you can also charter a larger aircraft, which is essentially a fully-operational flying hospital with an on-board surgery and a full medical team.

How long does an air ambulance take to reach the patient?2021-07-17T19:54:47+04:00

Once we have the patient’s key details (their medical history, location and treating hospital) we can have an medevac flight airborne in two hours.

What information do you need to provide when booking a medevac flight?2021-07-17T19:54:50+04:00

To book the right aircraft for your needs, we’ll need to know the route, the patient’s condition and the contact details of their doctor or hospital. And just like any other charter, we’ll also need the patient’s passport and visa details.

Can the patient’s families travel in the air ambulance with them?2021-07-17T19:55:49+04:00

Smaller planes will only have room for the patient and the medical staff, but larger planes can carry close relatives too. If you’d specifically like a larger plane, just let us know when you request a quote.

Can you use MEDEVAC for psychiatric emergencies?2021-07-17T19:56:47+04:00

Yes. Some of the air ambulances operators we work with have in-house psychiatrists for psychiatric patients. The psychiatrist is available to support the patient’s families too.

Where do air ambulances fly to?2021-07-17T19:56:54+04:00

Air ambulances can fly to (and from) anywhere in the world — though long-haul emergency flights may require a stopover.

Can a patient bring their own doctor or nurse on board?2021-07-17T19:57:03+04:00

Every medevac flight comes with a specially-trained team, and they’re the only people allowed to provide medical treatment on board. The patient’s own doctor or nurse can accompany them on the flight, but only as an observer.

Will my insurance cover medevac?2021-07-17T19:57:33+04:00

In some cases, your air ambulance flight charter will be covered by your health or travel insurance. And either way, Tahseen can give you a medEvac quote in minutes and have an emergency flight airborne in a few hours.

What documents do I need to prepare to book an Air Ambulance?2021-07-17T19:57:43+04:00

To make sure our flight team and medical staff are fully prepared, we’ll need:

  • The patient’s medical record
  • Any information you have about the patient’s condition
  • The name and contact details of the patient’s doctor or hospital
  • The name and contact details of the treating hospital and doctor the patient will be flying to.

Charter Process

Do I have to stop for customs when I fly on a private jet?2021-07-17T20:17:21+04:00

Passengers on all international private charter flights will have to stop at customs. In certain countries, you may have to go through customs at a specific port of entry.

Which airports offer ramp access, allowing the client to drive their car right up to their private jet?2021-07-17T19:54:00+04:00

Private jet clients can often have a limo drive them right up to the private jet, or even drive their own car to the plane. That said, different airports have different policies, and some may not offer ramp access.

When are private jet charter landing and takeoff slots applicable?2021-07-17T19:54:02+04:00

A landing or take off slot is simply a small window of time in which your aircraft is scheduled to fly in or out of the airport. You will need a landing and takeoff slot if you fly to a high-density airport in the United States, or one that is hosting a special event with a significant number of aircraft arriving and departing. If you’re flying internationally, you will need a landing and takeoff slot for all major cities in Europe.

How many crew will be on the flight?2021-07-17T19:54:05+04:00

Tahseen exclusively offers dual pilot operated flights for your safety. On longer flights where crew members need to take rest, there could be one or two extra crew members who will relay the operating crew during their rest.

Do I have to go through security?2021-07-17T19:54:07+04:00

Yes, you will need to go through security (separate terminal / location) however this will be done keeping in mind that you are VIP and with much more flexibility.

Where do I need to go at the airport?2021-07-17T19:54:08+04:00

Most airports offer separate VIP terminal or entrance for private aviation, the location will be indicated on your itinerary (flight briefing) and you account manager will send you the access map and GPS coordinates if needed.

Who will be on the flight with me?2021-07-17T19:54:11+04:00

Only the operating crew, yourself and your entourage – no sharing, the cabin is exclusively yours.

What is my luggage allowance?2021-07-17T19:54:14+04:00

Your luggage allowance will be communicated to you prior to confirming your aircraft and is mentioned on the agreed contract. This varies depending on aircraft type, number of passengers and routes flown.

What documents do I need?2021-07-17T19:54:17+04:00

Valid Identity Card (when flying domestic sectors) and Valid Passports (when flying on international sectors) with Valid Visa (if required) should be presented. The validity of the travel documents are the responsibility of the passengers only.
Your account manager can provide you guidance on the required documentation according to your travel document.You do not need to present a printed copy of your itinerary but it is advisable to keep it as a reminder.

How early to I have to be at the airport?2021-07-17T19:54:19+04:00

Your arrival time at the airport should be at least 15 minutes in order to clear immigration (when required) and security.This can change from an airport to another and your account manager will keep you informed.

How to cancel my booking?2021-07-17T19:54:21+04:00

You will need to contact your account manager to cancel your booking, this is subject to cancellation penalty as agreed on booking contract. Remaining funds will be credited back to the original method of payment within 7 working days.

How can I change my booking?2021-07-17T19:54:24+04:00

You will need to contact your account manager in order to modify your booking.

How will I know that my flight is confirmed?2021-07-17T19:54:26+04:00

Your account manager will inform you and send you the itinerary – flight briefing will all the details required.

When will my flight be confirmed?2021-07-17T19:54:29+04:00

Your account manager will inform you once the flight is confirmed, this is normally done once the aircraft is chosen and flight paid.

Do I have to be a member?2021-07-17T19:54:32+04:00

No, on-demand charter does not require any kind of membership and is accessible to everyone.

How early do i have to book?2021-07-17T19:54:34+04:00

You can book up to 3 hours before the flight subject to availability however we recommend that you book at least 24 hours prior to the flight in order to obtain necessary flight permits.

Prices

What aircraft should I choose?2021-07-17T19:50:42+04:00

Check Our Aircraft List.

What are private jet crew overnight costs?2021-07-17T19:53:02+04:00

When you keep an aircraft overnight, you’ll need to pay crew overnight costs. The price will vary depending on whether you fly within the United States or beyond. When flying with a European operator within Europe, there’s no additional charge for crew overnights, as they’re built into the hourly rate of the aircraft.

Safety

What destinations are open for travelers?2021-07-17T19:50:39+04:00

Check Our Travel Guide.

What happens in the event that we have a mechanical issue?2021-07-17T19:50:49+04:00

Flying with VIP Jets means that you never have to worry about a mechanical issue putting a dent in your busy schedule or special plans. Every aircraft is backed up with either the same aircraft or a larger cabin size, provided at no additional cost to you and your passengers.

What is the advantage of private air charter than commercial airlines?2021-07-17T19:52:59+04:00

Tahseen Private Air Charter gives you the option to travel using smaller airfields with easier access, fewer delays, no crowds, and far less frustration. You can leave from closer to home, fly to where you are going, and land closer to your exact destination. From an average of 1000 touchpoints, it will be reduced to the average of 8 touchpoints, which is highly recommendable in avoiding COVID19.

Aviation Consultancy

Services

What is Maintenance and Engineering Consultancy?2021-09-15T14:04:20+04:00

Check our Maintenance and Engineering Consultancy Page for a description of our services

What is Management Consultancy?2021-09-15T14:04:12+04:00

Visit our Management Consultancy page to learn more about our Services

What is Sales & Marketing Consultancy?2021-09-15T14:04:00+04:00
What is Fleet Management?2021-09-15T14:03:34+04:00

Go to Fleet Management post.

What Aviation Consultancy Services do you offer?2021-09-15T14:03:10+04:00

Rates

How much do Aviation Consultancy services cost?2021-07-17T19:50:10+04:00

It depends on the project. We factor in the level of skills needed, years of experience, whether it is for operational, aircraft and/or technical. So we assess our clients first to understand the requirements so that we can rate accordingly.

Flight Support

Services

Contact Information

How can we contact you?2021-07-17T19:49:19+04:00

We are open 24/7/365.

For Air Charter Services, you may contact us in the following channels:

For Aviation Consultancy Services, you may contact us in the following channels:

For Medical Tourism, you may contact us in the following channels:

For Flight Support Services, you may contact us in the following channels:

For more information, click here.

Where is your office located?2021-07-17T19:50:05+04:00

Tahseen is in three countries: Yemen, United Arab Emirates and Germany. In Yemen, Tahseen can be found in two cities: Sana’a and Aden. Tahseen can be found in Dubai in UAE. In Germany, Tahseen can be found in Pirmasens.