Safety: A Key to Boosting Travel Confidence in Private Jets

Continuous boosting of travel confidence towards private jets is extremely essential as the aviation industry in the middle east resumes. In fact, in the United Arab Emirates, the number of confident travelers already shows a good number, which strongly commands and influences other nearby countries in the region to explore the world once again through flying.

As a credible and reputable aviation partner in the Middle East region, the importance of ensuring safety will be elaborated as to why it is a key to boosting travel confidence towards private jets.

Safety Indicators That Can Boost Travel Confidence

Signals safety among private jet travelers

Traveling through private jets, especially when dealing with places that are not easily seen during a pandemic, will be not so exciting. Travelers will initially think about matters which lies ahead, like safety. Travelers wanted to be spoon-fed with every information that they must know. They want to see evidence and proof. They want to hear and feel everything about the new journey that they are about to experience.

It will be very helpful in boosting travel confidence if the following information will be provided beforehand:

How COVID19 is being mitigated in every touchpoint

First step in boosting travel confidence towards private jets is to utilize all social media platforms about how operations will mitigate the spread of COVID19. Travelers give big points in consideration when they see in all marketing platforms how safety is being executed and maintained.

As per CAPA and ICAO, here are some of the unified COVID19 measures, which are extremely helpful in boosting trav4el confide:

1. Enhanced cleaning and/or disinfection

Travelers want to be sure that rigorous cleaning procedures are being followed, across all touchpoints of their journey. This includes:

during and between flights (71%)

aircraft disinfection before departure (70%)

2. Access to sanitizing gel/disinfectant wipes

Suppliers can meet or exceed traveler expectations and give them extra peace of mind by supplying them with sanitizing products:

at baggage collection (69%)

readily available disinfectant wipes on flights (61%)

3. Social distancing

Social distancing can be one of the trickier safety measures to implement, and for airlines it is not commercially viable to block middle seats in the long run. Travelers say that effective social distancing will encourage them to book a flight, and they want to see this implemented:

throughout air travel journey (68%)

socially distant seating on aircraft (66%)

4. Temperature checks

The merits of widespread temperature checks, and who should conduct them, is still being debated by travel stakeholders, medical experts, and governments. From our research though, we can see that until a vaccine or effective treatment is available, air travelers, in particular, would like to see temperature checks being carried out both:

at the entrance to airports (66%)

before boarding (66%)

5. Mandatory mask wearing

Mask wearing is becoming standard practice in many public settings, beyond just travel. This is acknowledged as an effective way of reducing community transmission of COVID-19 and is a simple solution for situations where social distancing is more difficult. Travelers seem to be embracing this trend too, with the results showing that they want mask-wearing to be required:

in airports (64%)

in the air (64%)

6. Plexiglass at check-in

Like mask-wearing, plexiglass is also becoming more common in retail and customer-service environments. Where contactless or entirely automated processes are not possible, this is the next-best alternative, with travelers wanting to see this, in particular, at airport check-in desks (56%).

7. Managed aircraft boarding by row

Gone are the days of the dash to board a plane — perhaps one small positive from the pandemic. Travelers are likely to exercise much more caution at this stage of their journey now and want airlines to prevent crowding by managing boarding by row. This is important to 56% of travelers.

8. Air filtration

Travelers know that on many flights, full social distancing will not be possible. Like mask-wearing, HEPA air filtration provides them with some reassurance that they are safe in the cabin. This is important to 62% of travelers.

9. Contactless services

Before COVID-19, having a human face at a check-in desk or front of house was important to many people, and symbolic of quality customer service. But now, as people seek to reduce their in-person interactions and close contacts, technology will enable many travel businesses to creatively adapt their processes, increasingly support self-check-in. 58% of travelers prefer contactless check-in. 

Like contactless services, mobile guest services will also allow travelers to rely less on in-person interactions in hotels. This may include room service, making reservations in a restaurant, booking leisure facilities, transfers, and more. This was important to 51% of travelers.

10. Flexible change/cancellation policies

In addition to feeling physically safe throughout their travels, consumers also want to know that their money will be safe if they book. The COVID-19 situation is changing by the day, creating uncertainty and making some travelers hesitant to book. Travel suppliers now need flexible policies to make it possible for people to change their trip without incurring charges or cancel and get a full refund if they become unwell, or if travel restrictions are reintroduced in either their departure point or destination.

At the same time, suppliers need to make agencies aware of this information so they can confidently guide people during booking. A notable 64% of people said that having fully flexible or refundable tickets was a ‘very important’ consideration that would influence them to book a flight. During our research, our airline, hotel, and car partners mirrored this view that flexibility around change/cancellations would play a key role in restoring traveler confidence.

Source: CAPA

Travelers are most likely reassured when they see authoritative names such as CDC, WHO, Department of Health, and other related bureaus that concerns about COVID19 mitigation measures. Make sure to cite references in all collaterals.

How Safe the Aircraft Will Be

Aside from the COVID19 mitigation measures, travel confidence towards private jets can also be boosted by giving them an idea how it will be when they charter a private jet. Travelers may ask the following questions to brokers and/or operators as there is a belief that some operators play it looser than they should. Well, no one can blame the travelers for asking those million-dollar questions as, again, they just want to be safe. They want to work with providers with the highest standards, since most of the abled private jet flyers are also coming from the uppermost tiers – where UHNWIs rightfully belong.

Private Jet flyers are mostly coming from the top tier of the consumers. They have the power, money, education and all other resources they needed to thrive. It is most likely assumed that they already have an idea about private jets. They won’t just settle for what is written on the website. They like to investigate. They want to dig through until they are satisfied.

Here are some of the million-dollar questions that when addressed properly can surely gain travelers’ trust.

Jet Card Provider

  1. Who owns the company?
  2. How many employees do they have?
  3. How long has the company been around?
  4. Are you a member of NBAA/EBAA/MEBAA or any private aviation industry group?
  5. How do you source out your planes/aircraft?

Aviation Experience of the Executives

  1. Does anyone here have a hand on aviation background?
  2. Does your broker or jet card provider have a deep experience in private aviation?
  3. Do they understand the plane types and capabilities?
  4. Do they know the planes they are selling well enough to recommend one that’s optimal for the passenger and the comfort of the passenger?

Internal Safety Standards for Sourcing Aircraft Operators

  1. What are the standards for the operators they work with?
  2. Do they work with any operators that have been accidents, incidents or FAA violations in the past 10 years?
  3. How long has the operator been in business?
  4. Who are the executives at the operator, and what is their private aviation experience?
  5. What ratings agencies do they use as standards? 
  6. Are the operators they use part of IS-BAO?
  7. Who maintains the aircraft?
  8. Is it maintained by a factory service center, by an in-house mechanic or by a local repair facility?
  9. If it is not maintained by the factory, how often is/are the maintenance technician(s) sent for training specific to that make/model aircraft?

Private Jet Pilot Questions

  1. How experienced is the pilot?
  2. Do they do it for every flight? 
  3. Do they use Wyvern, ARG/US or have their own proprietary reports they will provide you ensuring that the pilots flying you are compliant?
  4. Do they require minimum hours for Pilot-in-Charge (PIC) and First Officer (FO) overall, and in the plane type you will be flying? Many people want one of the pilots to have at least 250 hours in the aircraft type you are flying.
  5. Not all airports are created equal. Do the pilots have experience flying into the airports you will be traveling to, particularly if they are airports in mountainous areas or include long overwater sectors such as to Hawaii?
  6. Do they track service length of pilots at each of the operators they use? While there will always be new pilots, high turnover should make you cautious.
  7. What type of ongoing training do they require?
  8. Will your pilots and flight attendants be trained in first aid, and CPR?

Aircraft Questions

  1. What are the standards for the aircraft?
  2. How old are the planes?
  3. Do they track maintenance and refurbishment history?
  4. Who owns the plane?
  5. How many aircraft are in the operator’s fleet?
  6. What is the makeup of fleet by type? Larger fleets suggest the ability to have more robust levels of service, such as being able to find a replacement in the case of a mechanical.
  7. Do they have any standards for refurbishments or cabin interiors? Owners are typically footing the bill for refurbishments, so an ongoing refurbishment history is an indication of an owner who is investing into his or her plane.
  8. If the aircraft is an older model, what is the condition of the aircraft’s appearance (paint and interior), and have the pilot’s instruments and navigation equipment (called aircraft avionics) been updated to current technologies such as Global Positioning System (GPS), Wide Area Augmentation System/Localizer Performance with Vertical Guidance (WAAS/LPV), Enhanced Vision System (EVS) or Enhanced Ground Proximity Warning System (EGPWS)?
  9. Does your aircraft carry a defibrillator on board and/or subscribe to an in-flight medical assistance program to provide additional medical assistance to passengers?

Need assistance for your flight operations? Contact our Aviation consultants today!

Safety in their Accommodation

To further boost travel confidence, they will highly appreciate it if their private jet charter company can also provide a pleasant accommodation for them. Travelers want to see popular or familiar brand names, especially those that they already trust. So, yes, it is also ideal to tie-up with hotels, especially those that also execute standard COVID19 mitigations.

Furthermore, they would also like to just deal with one person as much as possible. In that case, if other services can be accomplished such as obtaining of visa, flight permits, transportation, catering, and other needed services just to fulfil the travelers’ dream vacation, it will be the best.

Remember, when a dream vacation is achieved, travelers are definitely happy. When you make them happy, travel confidence is boosted, which most of the time leads to customer loyalty and retention.

The Right Aircraft for Your Trip 

Tahseen Aviation receives a wide range of requests regarding out air charter services from people looking to fly home to reunite with their families up to flights that execute medical evacuation and group repatriation. Most of those clients have boosted travel confidence for Tahseen Air Charter Services is strict in implementing safety measures as we also fulfil additional air charter requirements that are exceeding expectations.

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Book a jet

To boost travel confidence in private jets, operators and brokers should ensure on travelers’ that their safety is of paramount importance. Safety encompasses travelers’ journey or overall experience, aircraft safety, and safety in their accommodation. As the trusted business consultant Jennie Blumenthal says, “Safety has become the new loyalty for winning customer trust.” If safety is addressed properly, travel confidence will not only be boosted, but they will also be willing to spend every single dime that they have just to be safe.

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